How Account Rules Apply To Your Wallet
Our account terms govern how deposit and withdrawal requests move through Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX before any amount touches your balance. When you top up or cash out, the reference number your wallet app generates gets matched against your account record
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— that match is what clears the request, not a guess on our end. Players in Kuching sit under the same terms as anyone browsing from elsewhere in Malaysia; there's no separate rulebook by region, only the condition that access stays subject to local law. We
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keep a record of each wallet transaction tied to your account for as long as it's needed to resolve a dispute or confirm a withdrawal, and that record is what our account team pulls up if you raise a query. Terms can be updated — when
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a wallet partner changes how transfers settle, or when a verification step gets added at the withdrawal stage, the current version is what applies to your next request, not the one you first read. We don't ask for documents beyond what's needed to confirm the name
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on your bank or e-wallet matches the name on your account. If you're unsure whether a specific clause applies to your situation, our support channels below can walk through the exact wording with you rather than leave you guessing from a FAQ page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.